ServiceQ transforms ticket data into quantified scores — with every identified service gap subtracting points from 100 — giving you an objective, automated benchmark for KPIs, QBRs, coaching, client trust, and daily service triage.
We Stop MSP Service Gaps
Like security tools stop cyberattacks, ServiceQ uses AI-powered detection to stop Service Gaps before it’s too late.
Quantify Service Gaps with the ServiceQ Score
Experience Service Gap Intelligence at a Glance
Instead of digging through PSA records, ServiceQ summarizes service gaps in executive-ready commentary so you can understand what went wrong in seconds.
Implement Service Gap Management Workflows
Utilize built-in QA Status and QA Commentary fields to assign, track, and resolve service gaps directly in ServiceQ. All updates sync back to the PSA, creating a complete quality assurance loop.
One ServiceQ, Many Uses for MSPs
Service Management
- 100% Automated Quality Assurance.
- 100% Service Gap Detection in real-time.
- Track and close gaps with QA workflows.
Human Resources
- A single, holistic performance metric.
- Tie pay and promotion to quality.
- Coach with objective analysis.
Sales & Success
- Win deals with objective ServiceQ Scores.
- Strengthen QBRs with clear service proof.
- Stop churn with early risk signals.
Acquisition Diligence
- Quantify service quality from tickets.
- Compare MSPs with standard score.
- Identify risks before the acquisition.
Early Partner Pricing
The first 50 MSPs to sign up will receive 50% off through December 31, 2026.
Billing is calculated by the number of technicians that we score tickets for. Subscriptions are annual, but you can cancel anytime without penalty.
Stop Service Gaps and retain revenue each month for just price of 1 hour of technician labor ($20/hr).
$40/mo $20/mo
- 100% Service Gap Detection
- Instant Scores & Risks Insights
- Score every closed ticket
- Service Gap Management Built-In
- 50% Savings through 2026
- No onboarding fees
- Cancel anytime with no risk
Excitement from MSP Leaders
John Snyder
CEO, NetFriends
Dan McIvor
General Manager, CodeBlue
Matthew Jorgenson
VP Service, BoltsNVolts
Frequently Asked Questions
How does ServiceQ access our ticket data?
ServiceQ connects to your PSA through a secure API integration. We ingest only the fields required for scoring and syncback — never passwords or credential fields. Request our Terms of Service for detailed information.
How does ServiceQ protect sensitive information?
ServiceQ encrypts all data in transit and at rest, uses hardened U.S.-based infrastructure, and is built with strict least-privilege access controls. No customer ticket data is ever used to train external AI models, and all scoring occurs inside an isolated environment designed specifically for MSP quality assurance. Request our Terms of Service for detailed information.
How does ServiceQ integrate with our PSA?
ServiceQ connects via API to your ConnectWise Manage instance and automatically syncs closed tickets for scoring. Setup takes only a few minutes with your public/private API keys, and is supported with live, white-glove service from our CEO.
What PSAs does ServiceQ integrate with?
Initially, ConnectWise Manage, but Autotask, Halo, NinjaOne are all on our to do list. The more MSPs that ask for integration for a particular MSP, the faster we prioritize the integration go-live.
What data syncs back into the PSA?
ServiceQ writes back two user defined fields: QA Status and QA Commentary. These Action Panel fields create a complete quality-assurance workflow by allowing PSA users to view Service Gaps, QA actions, and feedback directly inside the PSA.
How is the ServiceQ Score calculated?
Each ticket starts at 100 points. Using our proprietary, self-optimizing scoring engine, every identified service gap (such as timeliness, communication clarity, professionalism, documentation quality, or solution-fit issues, etc.) deducts points based on specific context of the situation for every individual ticket scored. This converts subjective service performance into objective, repeatable benchmarks for KPIs, QBRs, coaching, and client trust.
What service-gap categories are evaluated?
The ServiceQ scoring engine is proprietary and self-improving, meaning that service gap categories may evolve over time. But the primary service gap categories are: Responsiveness, Communication, Unprofessional Conduct, Bad Fix, Security Failure, Extra Client Effort, Client Sentiment Decline, and more.
When are Tickets scored?
ServiceQ automatically scores tickets at the moment they are closed. This timing ensures the most accurate evaluation of service performance and allows immediate detection of any service gaps. Newly closed tickets typically appear in ServiceQ within five minutes, enabling rapid QA review and timely corrective action.
Is there a limit for tickets scored?
The ServiceQ scoring engine is proprietary and self-improving, meaning that service gap categories may evolve over time. But the primary service gap categories are: Responsiveness, Communication, Unprofessional Conduct, Bad Fix, Security Failure, Extra Client Effort, Client Sentiment Decline, and more.
Can we customize scoring rules and weights?
The ServiceQ scoring engine is proprietary and self-improving, meaning that service gap categories may evolve over time. But the primary service gap categories are: Responsiveness, Communication, Unprofessional Conduct, Bad Fix, Security Failure, Extra Client Effort, Client Sentiment Decline, and more.
Can we drill into ticket-level scoring details?
The ServiceQ scoring engine is proprietary and self-improving, meaning that service gap categories may evolve over time. But the primary service gap categories are: Responsiveness, Communication, Unprofessional Conduct, Bad Fix, Security Failure, Extra Client Effort, Client Sentiment Decline, and more.
About ServiceQ
We Stop MSP Service Gaps
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Info@ServiceQ.AI
12550 Fuqua St. Houston, TX 77034
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